01 Requesting a return
Contact our support team with your order number, item name, explanation and, if relevant, photos of the item and packaging. Please reach out as soon as you notice the issue.
02 Eligible items and conditions
Return or replacement eligibility can depend on the product category, item condition and reason for the request. Please keep the original packaging, tags and accessories until support has reviewed your case, where possible.
Nothing on this page limits rights you may have under applicable consumer law.
03 Damaged, defective or wrong items
If an order arrives damaged, defective, incomplete or different from what was ordered, contact us with the order details and supporting photos where available. We will review the case and communicate the available remedy.
04 How a return works
- Submit a return or issue request via Contact Us.
- Wait for instructions confirming whether return pickup, shipping or another resolution is appropriate.
- Do not send items to an address unless our support team has supplied or confirmed the return address.
- Once the item or issue has been reviewed, we will explain the applicable exchange, replacement or refund steps.
05 Refunds and payment methods
For an approved refund, we will confirm the refund amount, method and estimated processing timeline in writing. The method may differ for Cash on Delivery orders, where original-card refunds are not applicable.
Any shipping deduction or return charge, if relevant and lawful, should be explained before the return is completed.
06 Cancellation requests
To request cancellation, contact support promptly with the order number. Orders that are already dispatched may require the return process instead. Any applicable refund will follow the confirmed payment and order status.
07 Need help?
Visit Contact Us or write to neongadgethub@gmail.com.
We're here to help.
Reach out for details on policies or an existing order.